Department of Public Safety Communication (911)

911-logo911 Public Safety Communications (Cayman Islands) was established in 1996 to answer emergency and non-emergency telephone calls 24 hours per day from the Communications Centre located in downtown George Town. Prior to that, residents called 999 (the police) to process emergency calls.

 

Mission

 

The Department of Public Safety Communications has two distinct functions which require separate Mission Statements for each.

Mission – Cayman Islands Public Safety Communications Centre (CIPSCC)

Operate a public safety answering point (PSAP) and dispatch centre on a 24/7/365 basis to support emergency services response (primarily Law Enforcement and Emergency Medical Services) in the Cayman Islands.

CIPSCC is responsible for the answering of emergency and non-emergency requests for assistance from the public, prioritization and dispatch of the closest, most appropriate first responders; provision of life-saving, pre-arrival instructions to callers with the intent of minimizing the impact of their emergency situation; and to maintain oversight of the safety of public safety personnel.

Mission – Cayman Islands Electronic Monitoring Centre (CIEMC)

Maintain a central point from which the monitoring of electronically-tagged offenders and other deployed technologies can be coordinated with the intent of collecting evidence, preventing crime and enhancing border control of the Cayman Islands.

CIEMC is responsible for 1) the National CCTV Programme; and 2) the electronic offender monitoring provisions of the Alternative Sentencing Law and the provision of supervision options for the executive release of prisoners and those out on bail. Actions are based on the laws, regulations and the organizational needs of the Courts, Her Majesty’s Prison Service, and the Royal Cayman Islands Police Service with an appropriate regard for human rights and privacy.

 

Description

 

The Department of Public Safety Communications is a department within the Ministry of Home Affairs. The Ministry’s leader is Chief Officer Eric Bush who reports to the Deputy Governor. The Department is accountable to, as well as reliant on, the Ministry in regards to financial and human resources in accordance with the Public Management and Finance Law (PMFL) and Public Service Management Law (PSML).

CIPSCC directly interfaces with the public via telephone and is responsible for the handling of the public’s request (i.e. “Calls for Service”) in a professional and efficient manner by ensuring that first responder resources are dispatched swiftly and using approved protocols. In addition, CIPSCC is responsible to its primary User Agencies including the Health Services Authority’s Emergency Medical Services (EMS) department, Royal Cayman Islands Police Service (RCIPS), and Department of Immigration Enforcement Division not only for the proper, timely dispatch of Calls for Service but also for tracking resources, making command and support staff notifications, overseeing field unit’s safety and wellbeing, and providing access to databases (e.g. vehicle registrations, drivers licenses, warrants, etc.)

In contrast to CIPSCC, the Electronic Monitoring Centre (CIEMC) does not interface with the public in general but rather to individual persons who have been referred by one of its User Groups (which include, Courts – Alternative Sentencing; Courts-Bail; Police –Bail; and Prison executive Release). CIEMC has direct contact with representatives of these User Groups which includes Court Administrators and Marshalls, RCIPS and Her Majesty’s Prison command staff, and probation and parole officers within the Department of Community Rehabilitation. Also, there is responsibility for monitoring National CCTV Program cameras and fulfilling requests for video images from RCIPS detectives.

CIPSCC provides service to the Cayman Islands using international standards as it relates to public safety communications. This includes use of a Universal Emergency Number, 9-1-1, and other technical standards set forth by the National Emergency Number Association (NENA) which is prevalent in Canada and the United States. Operations are conducted using certified training and protocols developed by the Association of Public-safety Communications Officials, International (APCO)

 

General Information

 

Vision – Provide the highest level of service possible which could be favorably compared with any public safety communications centre and electronic monitoring operation anywhere in the world.

Director: Mr. Julian Lewis

Address: 106 Goring Avenue, George Town, Grand Cayman

Mailing Address: Box 2391, Grand Cayman KY1-1105, CAYMAN ISLANDS

Telephone: (345) 949-9008

Fax: (345) 949-4386

911 Emergency Communications Center: yk.vo1508667013g@1191508667013CEIC1508667013

Complaints: yk.vo1508667013g@rgm15086670131191508667013 | yk.vo1508667013g@rgm1508667013tssa11508667013191508667013

Recruitment: yk.vo1508667013g@tne1508667013mtiur1508667013cer1508667013

Electronic Monitoring Centre: yk.v1508667013og@CM1508667013EIC1508667013

Website: www.911.gov.ky

Administrative office hours: 8:30am to 5:00pm, Monday to Friday.


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